Contributor
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1 Message
How to file a complaint on ATT internet tech?
I am disgusted with the tech from customer service that I just spoke with. I asked SIX TIMES (maybe more) to speak to a manager and NEVER got a manager! How do I file a complaint?!?
skeeterintexas
ACE - Expert
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28K Messages
7 years ago
A. It's not a "tech". Tech denotes someone who knows something technical and they don't. They are Customer Service Agents...as in they are an "agent" for the company.
B. You might want to send a Private Message to the Care Team using THIS LINK
This is a group that can focus on a variety of problems with your services. Include all pertinent information (name/account number/etc.) and a brief description of your problem(s). Give them 3-4 business days to respond and watch the white envelope at the upper right of this page for a reply.
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