Hey @LinzieWaller,  we understand that you’re having issues with getting on your AT&T account, we’re here to help.

The first step we recommend taking is to clear your cache and cookies. Doing this will clear any currently saved password information.

Try opening a private browsing or incognito window and logging in. If this works, try clearing your browser's cookies and cache to solve the problem.

We suggest that you reset your password:

1. Go to att.com/myatt.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

Reinstall the app if restarting doesn’t help.

1. Delete the myAT&T app¹ from your smartphone or tablet.
2. Download the latest myAT&T app:
• Go to att.com/myattapp on your smartphone or tablet.
• Or text myATT to 556699 from your wireless device. We'll send you a link, so you can download the app.
3. Install the app, then open it and sign in.

After you reset your password, we suggest that you wait a full 48 hours before you log back into your email as this will resync your account.

Let us know if this helps.

Thank you for reaching on Community Forums!
Bruce, AT&T Community Specialist.

6/14/24.  I had this same problem. I could not login to my ATT account either on my desktop PC or my iPad using wireless internet. Got that same message about we must be having problems with your internet. I could get to ATT.com, I just could not log into my account.  (Nothing wrong with my internet as I used internet to get there & I was able to connect to many other things on the internet.)  I went through the usual of clear dns cache, clear general cache/ cookies, update software, run my Dell helper program to check everything, restart the computer, restart the computer in safe mode, check for spyware & virus, etc---nothing helped.

**My final solution was to login to my ATT account via my iPad & cellular--at which time I found that I was already signed in.  Once I accessed my ATT account with iPad/ cellular I could then login to my ATT account on my PC with internet. My takeaway was that there was nothing wrong with my internet or computer; there was just something internal to ATT that was blocking access to my ATT account.

**TEXASCITIZEN UPDATE:  Following the above where I resolved my issue with not being able to login to my ATT account via wireless internet on my PC & did a workaround by using cellular on my iPad to access the ATT account, after which I could login to my ATT account on my PC using internet the following occurred. 

Later in the day I again could not access my ATT account on my PC using wireless internet & signing in to my ATT account on my iPad using cellular did NOT resolve my PC issue with not being able to login to my ATT account (same we must be having a problem with your internet message); however, I found that I COULD login to my ATT account on my IPAD using wireless INTERNET. (My iPad has both cellular & internet capabilities.) 

**Final Solution: I shared my wireless internet signal from my iPad with my PC and used that connection to login to my ATT account on my PC.  After that I could again Independently login to my ATT account on my PC using wireless internet without the help of the iPad.  I have no takeaway on the Why & Wherefores for this sequence of events.  All I can say is that it worked.