Internet not working with no clear reason.

Hi @nnapoli, we understand your concern in regard to the Internet issue with AT&T fiber and this is not the experience we want you to have. Let's turn your experience around.

To begin with, please check if there is any outages in your area by entering your full address. If there is any outage, Sign in to get the latest info about outages affecting your AT&T services. Plus, you can sign up for text alert updates.

Since you have already tried with the basic troubleshooting steps. We'd recomend that you use our Troubleshoot and resolve tool to scan your network for issues, where you can Sign in for faster troubleshooting and diagnostics, customized solutions and updates on issues in your area.

If you need further assistance, feel free to reach out to us. 

Thank you,

Mike

AT&T Community & Forums Specialist.

For the first several months I had AT&t internet air, it was terrific.  Over memorial weekend, it started to falter and after multiple calls I believe I realize that they have oversold this product. It appears as if their towers are so congested that it's nearly impossible to get a decent signal. 

When you call for assistance all they have to offer is that you have to move your unit from the spot that it's been working perfectly at and find a window. My question is, if they haven't oversold the product, why is this necessary? Yet, they continue to sell in areas that they cannot service properly.  The last thing I want decorating a window in my living room is a gigantic white bubble! Additionally, North is not a central location in my house, so that then coverages are worse in my case on the south side.  

And my other home, I have the Verizon version and it works perfectly well giving me readings of over 100 while AT&t internet air, in the more remote area that I have my second home in, doesn't register at all on occasion. 

They put the burden of troubleshooting on the consumer and have no technicians to visit your site to help troubleshoot or to check Tower signals. 

I don't have the time or energy to spend an hour or more multiple days in a row trying to troubleshoot what their problems are. What they should be doing, is figuring out why so many customers are unhappy and cease the sale of this product in those geographic areas until they can provide the service people are paying for.

@Marya  You've posted in the wrong place for Internet Air.  You replied to someone else's post about Fiber, which is a totally different product with its own set of troubleshooting processes and issues.