2 Messages
Internet Outage 4 Plus Days in the Pearland TX area
Home internet has been down since Thursday, April 4th, around 10am. Updates have not been consistent or frequent and none of the recent updates included an approximate resolution time frame. Is there a specific department that can offer more specific information? Is this the common practice with AT&T during an outage for an area?
Accepted Solution
Official Solution
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @KayTHi! Thank you for reaching out to us. We understand that you're facing issue with your internet connection. We hear you, and are happy to assist you.
Please visit our website to check for an internet outage. Enter the zip code and required details to get to know more details about the outage.
Sign up for updates about your outage, and we’ll also let you know when it’s over. Here’s how:
If you can't connect to the internet and there’s not an outage, a system restart may get you going again. Press and release the power button on your Wi-Fi gateway, All-Fi Hub, or modem. Or, you can unplug your equipment and then plug it back in.
The restart can take up to five minutes and affects all services that use your internet including phone and TV.
For more information please visit our website about check for internet outages.
Let us know how it goes!
For further assistance we're here to assist you.
Thank you for contacting AT&T Community Forums!
Nate, AT&T Community Specialist.
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gr8sho
ACE - Professor
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5.7K Messages
3 months ago
Have you reported the outage via the 800 number or one of the eSupport tools? The forum isn’t the right place for this type of service related problem.
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KayTHi
2 Messages
3 months ago
The outage was confirmed by AT&T on the first day (April 4th). My issue is there has not been any updates on an estimated time frame for the outage being fixed.
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connielop
1 Message
3 months ago
My area has had an outage for a week and half. Rep said it would be back up by tomorrow. Now they are saying it will be back up until May 15….RIDICULOUS!
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DebiV
4 Messages
3 months ago
Exact scenario in South San Jose.
Several outages...no info or realistic updates from agents..
The ATT technicians in the field have literally told me that the agents on the phone do not know any thing about what goes on in the field. They are uninformed and follow a script in a notebook , the customer is kept in the dark.
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