Internet Outage!

Hi @PBUIE! We completely understand your concern regarding internet outage, and would like to help. Let's get the assistance you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

The problem is that no one is giving any real estimates when service will be up - just 24 hours from now for the last 72 hours. I have tried to contact you in the usual ways but no one can give anything more than there is an outage that will be fixed in 24 hours. It makes it hard to plan the work week, child care, etc. 

I work from home and I have been scrambling to find service so that I can get some work done.  I have never dealt with AT&T customer service until my internet went down and I don't ever want to deal with them again. They have the worst customer service.  

I keep calling them and they keep giving me the same answer there is an outage and they can't give me an ETA as to when this will be fixed.

Hello @massconn72,

After already engaging with a customer, we determine the issue needs account specific support:
Hi @customer, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
 
Thank you.

Mike, AT&T Community Specialist

I AM VERY FURIOUS THAT AFTER MAKING AN APPOINTMENT YESTERDAY JUNE 1ST NOBODY SHOWED UP!!!!!!!!! NOBODY CALLED TO RESCHEDULE!!!!!! 
I HAVE A BUSINESS THAT DEPENDS ON THE INTERNET!!!! WE ARE DOWN WE ARE LOSING THOUSANDS OF DOLLARS PER DAY!!!!! I WAS TOLD THAT WE CANT GET SERVICE UNTIL TUESDAY!!!!!! TOTALLY 100% UNACCEPTABLE!!!!!!!!!!!!!!

@kellieperrine 

A call or text 'should' be done to let you know of a schedule issue so you can contact AT&T sooner rather than later to reschedule.

If this appointment is for repair, you can call once complete to request a credit for Time Without Service. That is prorating the bill from the day you called about the problem to day it was fixed. As a note, it only adjusts their charges not any lost (actual or theoretical) money from your business, wages, personal time, etc.

They have the worst customer service system I’ve seen ever. Everything is automated, it takes forever to get a live person. They all same the same thing which is go to outages link. It gives an outage but not in my area. I log in to check my street address and account for outages and there isn’t any. We understand it’s a freakin estimate but give us something. And if it comes close and the estimate is off, then give us another update. Waiting without communicating is awful support. I can get cox up and installed quicker than getting my own internet up and going. I remember why I initially switched from att to cox to begin with now. Horrible customer service and support. May try my luck with some local ISPs. 

And then I receive badge alerts. Good grief. How do I cancel my internet services? That’s not simple either. 

@boydmanjr 

If you cannot wait for repair, fair enough. As for "how", well call AT&T and when you get the voice system say "cancel". That routes you the department you need. Be aware that cancelation is not prorated, so goes through at the end of the cycle and are billed fully for it (which is the standard in the service industry now, not just AT&T).

If by "badge alerts" you mean from this forum, well that is like many other websites. In this day and age too many people need milestones or participation awards, so it is built in. They don't mean much to me so I tend to ignore them.