Contributor
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2 Messages
Need Executive Help NOW!!
I have been a loyal AT&T services user all my life...until recently when we moved and AT&T only offered dial-up (gasp!) for internet service. Sadly, we had to end our life-long relationship.
Unfortunately, I have been battling the billing department since my disconnection request back on 12/2/14. I have spoken to the following people on the following days: 12/2/14 ?? (didn't get their name), 12/29/14 Ruth, 1/21/15 Amy and Cami and Deidra and Kelly [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.], 1/23/15 Derek and William, 2/2/15 Sharon ***, 2/23/15 Jodi. Some of the reps listed passed me off to another department, while the recent others worked to get my bill figured out, properly creditied, etc. I've spend no less than 45 minutes to 1 1/2 precious hours of my time on the phone each time I've called. Each of the reps ASSURED ME that my bill would NOT GO TO COLLECTION because AT&T was making the proper corrections to my bill and I SHOULD NOT PAY MY BILL because the next billing cycle would correct all these issues. I TRUSTED THEM!!!
Today, I had the unfortunate pleasure of speaking with Alfred at Bay Area Collection Services. Yep, AT&T still doesn't have my bill fixed and now there's threat of it affecting my excellent credit status. All over $138.12. I am very upset and need assistance TODAY!!!
I have been a Customer Service Consultant for several years and still work in that venue. I have been more than pleasant every single time I call and with every single person I speak with because I value the service and attention that other people give me. However, today, it's way past time for an executive to get involved.
Ok AT&T..let's talk!
LoriBod
Contributor
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2 Messages
9 years ago
[Edited to comply with Guidelines] but NO ONE from AT&T can contact me regarding my situation ALL DAY LONG!!!
I was proactive, again, and called AT&T at 4:30pm and am STILL on the phone with Mark, after being transferred by Kevin and Teddy. He's saying I might get a call from AT&T national service within 4-5 days. Really?? Still holding...
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leia2524
Contributor
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1 Message
9 years ago
I am having this same situation exactly during the same months except I am still a U-verse customer and they can't help if you or anybody knows a direct contact number who is in charge of removing collections and adjusting the bill like we were told please give me the number. The regular customer service is not helping and just transferring me and disconnecting.
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blmuskrat
Contributor
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1 Message
9 years ago
I have been having billing problems for months!! I have to call every month to try to sort out my bill and am on the phone no less than an hour each time. One person tells me they are double billing me, the next person tells me that my service was disconnected and that is why my bill is so much. Every person I talk to gives me a different amount as to what my monthly charges should be. I make my payment -they state I have no balance then I get a disconnection bill stating I didn't pay my bill! They can never find me in the system and it is a huge ordeal to just pay my stinking bill! I have never had such a horrible experience with a company!! The sad part is that they aren't even fixing their issues. This has been going on for months. I have a stack of bills that I keep and put notes on because they are so unreliable. I can't even speak to a manager! I have been on hold for 54 minutes as of right now. I am reporting them to the better business bureau, not that it will make a difference for me right now but because their practices are horrible. Worst customer service I have ever had in my entire life..
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hello @LoriBod Welcome to the Forums!
I'm very sorry you're having some billing issues, I can definitely understand how frustrating that could be. Our team will be happy to help you with whatever we can! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Thank you,
Dmitriy
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