2 Messages
No Confirmation Email after Signing up for AT&T Internet.
Hello, I made a purchase/signed up for 12 month AT&T Internet 300 service with an order number of: "25-719438147496256". But I did not receive an confirmation email afterwards and I am currently unable to create an account or User ID for the internet service. When I try to find my account through my email and ZIP code, I receive a "This data is invalid. Please try again" Error.
I have checked my spam/junk folder so that is not the issue.
What do I do from here?
Accepted Solution
ATTHelp
Community Support
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232.9K Messages
4 days ago
Hi @Dahl,
We completely understand your concern and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Tess, AT&T Community Specialist.
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Accepted Solution
Dahl
2 Messages
3 days ago
They seemed to have sent the confirmation email once the product shipped. I just needed to be more patient haha. Thank you for all the support!
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thechef1
Tutor
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484 Messages
4 days ago
How did you sign up? There are a number of resellers.
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receding_hairline
Employee
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212 Messages
4 days ago
Sounds like a typo in your email. Best to call customer support then.
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