2 Messages
TERMINATION OF INTERNET SERVICE
I HAVE TRIED TO TERMINATE MY PARENTS INTERNET SERVICE THROUGH THE PHONE WITH NO SUCCESS.
THIS IS BEING DONE FOR MY PARENTS WHO ARE ELDERLY AND DO NOT RECALL PIN NUMBERS AND PASSCODES.
THEY LIVE IN FLORIDA. YOUR CUSTOMER SERVICE IS TERRIBLE!!!!!!!!!!!!!!!!!
I GAVE THE ACCOUNT NUMBER, SERVICE ADDRESS AND SOCIAL SECURITY NUMBER....UNACCEPTABLE SERVICE
annettec2121
2 Messages
3 months ago
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @annettec2121, we're not ready to part ways. We completely understand how the situation must be, this is definitely not the type of experience we want you to have about our services. Let's guide you in the right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
Jasmine, AT&T Community Specialist
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