Contributor
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1 Message
Transfer billing responsibility for internet not working
I have tried numerous times to use the Transfer Billing Responsibility page but it won't let me login. When I type in my account credentials I get this message:
SD035: The information you've entered cannot be used to access this site. The U-verse account owner will need to sign in using their AT&T Account Management sign in credentials.
I am entering the correct login information as I am logged into my account in my other tab. I am looking to transfer the internet account to one of my roommates as I am preparing for deployment so that he can continue having internet and can pay for it.
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hello @zachsarge25,
It is my understanding you are having difficulty doing a Transfer of Billing Responsibility on a UVERESE account. I will do my best to assist you with this information.
Please do the following;
Delete your temporary internet files, cache, cookies, and history.
Close and restart your browser.
Make sure you sign in with the primary user ID and password.
If the above fails, try a different browser. Still having issues, please visit your forums inbox, located in the upper right.
Thank you for you contributing to Community Forums, and have a splendid weekend.
Anthony, AT&T Community Specialist
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manodrum
Contributor
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1 Message
6 years ago
I am having the same issue when trying to transfer billing responsibility. Could you please help me?
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