1 Message
Unable to retrieve or change passcode
I had to move out of the country on Aug 19th.
Unfortunately I was not aware that I need to call and cancel the service.
I thought it would be as simple as
Logging into my account with "username and password" and click on Cancel and follow the process.
OR
Visit a store and return the equipment and request for cancellation (which my friends are ready to do on my behalf)
Anyways now i understood that I have to make International call and say "Cancel Service" and follow the IVR and at one point key the pass code.
I am trying to reset the Pass code by entering my SSN last 4 digits and Zip code which for some reason is not what is listed there.
I know my SSN and I know my Zip code.
What can I do to retrieve the pass code and continue my cancellation process????
emmagrace
3 Messages
11 months ago
You're appreciated!
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ATTHelp
Community Support
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232.9K Messages
11 months ago
Hello @praveenfelix!
Here's some information that can help you. You can refer to the steps below, in case if you haven't -Reset your passcode when you can't complete sign-in:
If you have tried the steps above and continue to face the same situation, contact AT&T by calling +1.314.925.6925, a free call from your AT&T wireless phone, 24 hours a day, 7 days a week, for questions while roaming outside the U.S.,
(Just make sure it is with your home AT&T SIM for the call to be "free").
Hope this helps.
Monica.
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