Contributor
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13 Messages
Why do I keep getting an error code when trying to log into my att account?
I received my normal email saying my ATT bill is ready for viewing, but I am unable to log in. I keep getting an error message. However, I can log in on my iPhone just fine. I need to retrieve my bill.
Accepted Solution
ATTHelp
Community Support
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232.9K Messages
3 years ago
Thanks for that information, Seepeez.
The message means that something went wrong with your local network connection or local server.
We have some troubleshooting steps you can follow to resolve it:
Let us know if any of this helped, or if you're still unable to sign into your account.
Aminah, AT&T Community Specialist
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ATTHelp
Community Support
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232.9K Messages
3 years ago
We can help you log in to your account, Seepeez.
So that we can provide the best troubleshooting steps, let us know what the error message is.
Also, let us know if you're able to sign in on a different web browser, and if you were able to sign in on your phone via the myAT&T app or website. We need to determine if there's a problem with your account, the website, or the app.
The more details we have, the better. We'll be awaiting your response.
Aminah, AT&T Community Specialist
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Seepeez
Contributor
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13 Messages
3 years ago
It spins and spins, then finally says:
Hmmm… can't reach this page
oidc.idp.clogin.att.com took too long to respond
Try:
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Seepeez
Contributor
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13 Messages
3 years ago
Thank you. Restarting the Gateway worked!
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ATTHelp
Community Support
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232.9K Messages
3 years ago
That's great, Seepeez, we're glad you're able to sign in again!
If anything else comes up, don't hesitate to reach back our for assistance.
Thank you for contacting the AT&T Community Forums team.
Aminah, AT&T Community Specialist
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Amccray86
1 Message
2 months ago
So I am having this same issue for my Internet Air except I am unable to login to my account on anything. It keeps saying I have a userID then I enter that and the password and it says hmm...that's not quite right...I've tried all the troubleshooting tips, spoken with customer service and was told to give it 24hours, reset my password...everything...I have the last 4 of my account # from the emails I receive but I cannot access anything else.
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