@Autumn1979 If you don't pay your bill on time then AT&T may suspend the account until you've paid it off to zero. Contact Billing and see what can be done. If you need extra time to pay the bill, then you need to contact them BEFORE it is due and work out an arrangement.
And there is no DM as ATTHelp mentions. You need to use the Contact Us link to discuss an issue with Support.
Past due has NOTHING to do with internet speed. If you are very past due your service is suspended, which means you have no internet at all. There is no in-betweeen.
AT&T no longer DMs in the forum. This was removed earlier this year. Guess some agents missed the memo.
Now if your service is active but having problems with connectivity or speed, then more info is needed to try and help troubleshoot. As mentioned past due only risks being shut off, not slowed down.
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OttoPylot
ACE - Expert
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24.9K Messages
2 months ago
@Autumn1979 If you don't pay your bill on time then AT&T may suspend the account until you've paid it off to zero. Contact Billing and see what can be done. If you need extra time to pay the bill, then you need to contact them BEFORE it is due and work out an arrangement.
And there is no DM as ATTHelp mentions. You need to use the Contact Us link to discuss an issue with Support.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi there, this is Bruce. I'm here to get all the help you need. Please meet us in a DM to work around this together.
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Juniper
ACE - Expert
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32.5K Messages
2 months ago
@Autumn1979
Past due has NOTHING to do with internet speed. If you are very past due your service is suspended, which means you have no internet at all. There is no in-betweeen.
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Juniper
ACE - Expert
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32.5K Messages
1 month ago
AT&T no longer DMs in the forum. This was removed earlier this year. Guess some agents missed the memo.
Now if your service is active but having problems with connectivity or speed, then more info is needed to try and help troubleshoot. As mentioned past due only risks being shut off, not slowed down.
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