1 Message
AT&T Air speed dropped from 400 to a few Mbps x3 weeks, despite multiple resets and calls to Help line.
We live in Willow Glen, San Jose, CA. We switched on 3/20/24 from AT&T DSL (which we've had for many years, reliably gave 30-50 Mbps consistently) to AT&T Air, with initially very impressive results, i.e. 300-400 Mbps so were very happy. This lasted until ~5/2/24, when we started getting results in the low 10's, often around 0.8, 1, 2 or 3 Mbps. Only once or twice have I seen it at a high speed, and I've been checking every day several times a day using SpeedTest and the AT&T SmartHomeManager app (which also uses SpeedTest). I have on multiple occasions also reset my my Air hub (holding reset button for >10 secs) to no improvement. I am now unable to work from home, and our smart TV is painfully slow or unusable. I've called AT&T help last weekend and was told that there may be work in our area that could be slowing us down... but this has been consistent now for a month. Ready to abandon AT&T if this cannot be resolved. Could use some help please from AT&T.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @pantherino! We completely understand your concern regarding AT&T Air, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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DoveMo
1 Message
1 month ago
Similar. The first month I would average 100 megabits, and at night time it would peak to 200-350 megabits. Now using an AX adapter I can average 8-40 mbps, but if I use an AC or N adapter it goes down to like 5-10 mbps. Dunno why that would change the speed, also given when I got 300+ mbps it was on a N adapter actually! At anyrate, 25 mbps is the old broadband standard, and 100 mbps is the newer broadband standard. It's a struggle to hit an average 25mbps on most days.
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MudBud
2 Messages
23 days ago
I am jealous!I am in single digit speed range during days since March 2024. Over 20 calls to AT&T, 5 with supervisors and a new Hub. Still the same. Buffers when I stream. What a joke and sad they do not want to take care of a customer that has been with AT&T for over 25 years.
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