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AT&T Internet Air Account

AT&T Internet Air Account

Tips on managing your AT&T Internet Air account.

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AT&T Air is the worst internet. Ever.

I moved into a new community in Reno, Nevada and my neighbors have AT&T fiber. When I went to the website to place an order and entered my address, a screen popped up saying you are in luck and high speed is available at your address. But then I received an Air box or whatever you want to call

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Wrong Account Numbers and Address Associated With My Account

Hello, I have an account with you because I signed up for AT&T home internet and purchased a phone. When I signed up, the sales representative was new, and it was his first time setting up a home internet account. He made some mistakes, so the original account he created for me is probl

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How do I cancel my internet air services

I am trying to cancel my internet air services

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AT&T Air speed dropped from 400 to a few Mbps x3 weeks, despite multiple resets and calls to Help line.

We live in Willow Glen, San Jose, CA. We switched on 3/20/24 from AT&T DSL (which we've had for many years, reliably gave 30-50 Mbps consistently) to AT&T Air, with initially very impressive results, i.e. 300-400 Mbps so were very happy. This lasted until ~5/2/24, when we started getting res

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Internet Air error code E013 - will not connect to tower - can't get help on the phone

I have moved my hub to three different locations (windows facing east, south and west in on the second floor or a 2-story house) and none of them will connect to the cell tower. I am unable to get help over the phone. I was on DSL and AT&T cut that off and now can't support their Internet Air th

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WHY? - Internet Air Post - 404 Bookmark Result - Blocked from Edit-

Logged into Internet Air Forum I made a Question Post below, bookmarked it in Firefox, and Only get a 404 Error Page and Blocked from an Edit in the Post Tab I had (apparently) not yet closed. WHY this Odd Forum behavior? HOW to Correct? https://forums.att.com/conversations/att-internet-air-install

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Internet Air service not showing up on existing account. Is there a phantom account out there with my service? How do I find it?

Internet Air and the missing account(s) I haven't seen any issue like this in my searches and apparently AT&T themselves haven't encountered this issue, because they have been unable to support thus far: We were existing Internet 18 customers in Northern California. Going through the link prov

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Slow internet no matter what I choose

Recently, I had at&t home internet package that suffered horribly. Paid over $90 a month for a speed of 5 mbps. After contacting support they mentioned trying All-Fi with a speed of 140 mbps at around $60 a month. So I signed up. When we first turned on the device, it ran at about 125 mbps. Afte

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local channels

Why don't I get local channels on Fubo Tv with Air one internet?

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Internet Air duplicated accounts

When my device was activated in early February, an account number was generated. On the same day, the technician to log in my acounts (I use ATT for telephone and DSL at another location...), and register my device. another account number was generated, which is the one appearing on my web account o

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Wrong Account Numbers and Address Associated With My Account

Hello, I have an account with you because I signed up for AT&T home internet and purchased a phone. When I signed up, the sales representative was new, and it was his first time setting up a home internet account. He made some mistakes, so the original account he created for me is probl

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