Fixed Wireless suspended on April 9, 2024 - Tried to upgrade to Internet Air - No internet access.

Fixed Wireless suspended on April 9, 2024.

Tried to upgrade to Internet Air - No internet access.

3 different agents tried to help with the No Internet Access then was told to return equipment or go to a local AT&T Store.

Local agent could not help so I returned the equipment on April 12, 2024.

I have talked to AT&T support everyday day for two weeks going on three weeks.

They say I can only get another Internet Air Hub until the other equipment is returned/takes up to 2-4 weeks, Elevated to back office for a solution, NO CALL yet.

Called UPS Store - they said they sent the equipment back and have no way of tracking have wait on ATT.

I have been a ATT consumer for over 40 years but I guess that doesn't mean everything in today environment.

NO INTENET for 16 days now. ????????????????????????????????????????????????????????????????????????????

Responses

ATTHelp

Community Support

•

232.9K Messages

2 months ago

Hello @pgball67! Thank you for reaching out to us! We understand the importance of a reliable internet connection. We hear you, and are happy to assist you.

If you're looking for AT&T Internet Air, the best team to assist you is our AT&T Internet Air team.

We recommend that you contact our AT&T Internet Air customer service team at 800.288.2020. They are available from 10am to 7pm Central, 7 business days a week.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums!

Nate, AT&T Community Specialist.

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