Incorrect location based on IP

If ATT provided any type of resolution can you please share.  I live in PA and searching stores best buy/home depot it searches for stores with zip codes from Georgia to California.  I wish they could have you enter your geographic location in the modem and base everything from speed test to map searches based on the info. 

chadgraybill - i called the 800 line as suggested above.   unfortunately they weren't much help.  all they could do is escalate the problem to somebody else then they came back and told me that the problem is being caused by the fact that we have dynamic IP addresses.   With the old Uverse wired internet, we were assigned a fixed IP and i guess those were associated with our physical locations.   

I would really like to be able to email somebody here in the US with some high level authority and technical knowledge and explain the problem so they can see if it can be fixed.   I'm connecting to a cell tower within a few miles of my house, it should be quite simple to use that information to associate a physical region with that dynamic IP so that location services work properly.

Being an air customer for last 3 months and reading these forums, easily the Top complaint in all 4 forums is this IP Issue.  The streaming services have issues, you would think someone at ATT Air tech support would put forward some type of solution by now. 

Me too my IP is in another state. Check your ip on  whatismyipaddress.com

IP Geolocation is a stupid idea.  That the streaming services rely on it is likewise stupid.  AT&T Air tech support has no solution for a stupid idea.

I switched from wired Internet to Internet Air a few weeks back.   Since then i've noticed some problems with IP address based locations.  The first thing i noticed is when i use Speedtest, the "closest" servers are always from Houston or Dallas.  The problem is that i'm located in Central Louisiana, from the old wired internet, it always gave me New Orleans or other nearby servers.  Then i started noticing that when i went to sites like Home Depot and Autozone, they use your location to determine the nearest stores and again, they come up as Houston or Dallas.  I have to use zipcode to find my local stores.

While those are inconvenient, the real problem comes up with Youtube TV.   At least once a week for the past three weeks, i get an error from YTTV that i'm in the wrong current location for the local channels i have, again it wants to force me to Houston or Dallas local channels.   I have to re-verify my physical location from my phone to get YTTV back to the proper local stations.

Even so if the end user of Air is seriously impacted by that "stupid idea" AT&T shouldn't offer their Air product to those who might be affected by the problem. 

AT&T should make it clear that Internet Air is a WIRELESSly connected product and may suffer all the same issues as a cell phone or wireless-network-connected tablet.

AT&T should make it clear that Internet Air is a WIRELESSly connected product and may suffer all the same issues as a cell phone or wireless-network-connected tablet.

Absolutely they should, but they have not....WHY have they not, when it clearly creates seriously issues and frustration for the end using consumers? All this does is result in customers never wanting to deal with AT&T for their needs ever again.

Now that is a "stupid idea". 

This is mindboggling that it's still this badly hosed (geolocation  from some DNS server somewhere rather than the connected tower).  Also my bad for somehow missing this information and wasting an enormous amount of time and some money.  Pity - Air Fi otherwise works pretty decently in my few weeks' experience.

I suppose I'll have to find the (Edited per community guidelines) that surely is already brewing on this :(