2 Messages
Internet Air and Smart Home Manager
After switching from Basic 3 to internet air all was great. Then about a week ago I started getting "Looks like we're having trouble" message on the smart home manager app any time I try to look at connected devices or usage pages. I have gone through all of the troubleshooting available and it tells me I have to call an agent. I don't have enough hrs in a day to call to do the same troubleshooting. One day all was available, the next nothing.
I have gone through the forums and it looks like over time this is a smart home manager issue regardless of what version of at&t internet you have.
my thoughts
Former Employee
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22.5K Messages
6 months ago
ATT AIR is still working during this time, no loss of internet access… just message from SHM app correct?
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prmrle
2 Messages
6 months ago
All devices are still connected to the internet, just can't see who is connected and who isn't and can't figure out how much internet has been used. It is strictly a SHM issue and from my research before posting it doesn't seem to matter what version of att internet it is.
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