1 Message
Internet Air error code E013 - will not connect to tower - can't get help on the phone
I have moved my hub to three different locations (windows facing east, south and west in on the second floor or a 2-story house) and none of them will connect to the cell tower. I am unable to get help over the phone. I was on DSL and AT&T cut that off and now can't support their Internet Air that replaced it. I need technical support please.
ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi @Denlo621,
Thank you for reaching out to us!
We understand you are looking for the assistance to forward the ports for the internet Air. Let's get the help you need!
As this concern is related to Internet Air, we have our dedicated team who can assist you. Please reach them at 800-288-2020 for further assistance.
Feel free to contact us for further queries!
Thank you for contacting AT&T Community Forums,
Tess, AT&T Community Specialist.
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JefferMC
ACE - Expert
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36K Messages
2 months ago
On the phone is pretty much the only way to get support for Internet Air. Make sure when you call you say "Internet Air" right off.
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MudBud
2 Messages
23 days ago
I have been going thru the same since March 2024. 5 times I have requested to speak to a Supervisor and they talk more techno talk but still problem not solved. Have tried every window. Very rare I see speed in double digits. All day long TV buffers every 5 minutes. Speed 1.9 or maybe 9!!! They will not give my DSL back to me and Fiber is not available. Filed a complaint with Better Business Bureau, heard from someone at the Presidents office. She said she would pass this to Internet Air Dept and then follow up in 2 days. Well, she has yet to call me back and I did get a call from someone but he could not solve the tower congestion problem. Said he would call in 3 days. Gave me credit for next 2 months. What good is credit if I can not get internet? I have spent so many hours trying to get help from AT&T and bottom line is I can not get an internet product from AT&T so they will lose me after 25+ years as a customer.
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