Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
ndcoleman's profile

3 Messages

Tuesday, May 14th, 2024 2:41 PM

NO question, just DISAPPOINTED!

I switched to Internet Air last month and its absolutely the worst experience ever!  I have never had an internet connection issues until now.  I thought switching would be an improvement since technology is constantly changing.  I'll be watching tv and the app will start buffering & the no internet connection will pop up.  During the storms last week, I was trying to get weather updates from the news but all my channels on Directv app kept buffering.  I'm glad no tornado was in my area! And every time I run the smart home manager app to troubleshoot it says signal is strong. Lastly, I am constantly reconnecting my security cameras because they go offline when the services get shotty!  I am so disappointed in this service & seriously thinking about switching back to the high-speed internet plan. 

Community Support

 • 

232.9K Messages

2 months ago

Hi @ndcoleman


We understand you're concern. Let's get the help you need.


As this concern is related to Internet Air, we have our dedicated team who can assist you. Please reach them at 800-288-2020 for further assistance.


 Feel free to contact us for further queries!

 

Thank you for contacting AT&T Community Forums,

Maria, AT&T Community Specialist.

3 Messages

2 months ago

@ATTHelp I don't have the time or patience to sit on hold for 30min only for the rep to do nothing that I haven't already done!  It's both annoying & frustrating! I'll probably just switch back to high speed internet because it's too much of a hassles & very aggravating! 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.