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2000-3000ms ping constantly
i have reset the air router multiple times even during low traffic times such as 2-3 am and still am getting over 1000ms ping with spike up to 2x or 3x that amount. the geo location or server i am connecting to is consistently in an entire other state. i have issues even loading a simple web page.
ATTHelp
Community Support
•
232.9K Messages
3 months ago
Hi @justinb1313,
We completely understand your concern regarding internet Air, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.
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