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AT&T Internet Air Equipment

AT&T Internet Air Equipment

Learn tips and tricks for your AT&T Internet Air equipment.

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Will ActiveArmor Advanced be available for Internet Air customers with the All-Fi Hub?

I understand that ActiveArmor Advanced is currently only available for fiber customers with the BGW320 Wi-Fi gateway. Will it be available at some point for Internet Air customers with the All-Fi hub? If so, is there a timeframe?

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Att internet air Cisco vpn issues

Hello, I have recently changed from internet 18 to internet air. I use a Cisco anyconnect vpn to connect to my works network. Previously with the internet 18 internet and modem I had no issues at all. Now that I have upgraded to this new internet air and got a wireless modem my vpn keeps reconnectin

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low wi-fi strength

I moved from AT&T Internet to AT&T Internet-Air. Because I have a 3200 sq ft house, I also purchased a booster.  Now the signal strength to the RokuHDprojector has dropped significantly.  The booster is located at the farthest point from the hub in the house (single-story). 

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AT&T Air not opening certain sites

I've recently gotten AT&T Air, when I try to access certain websites, Reddit for example - not a bad website, I keep getting "this site can't be reached" error. It's happened on multiple websites and none of them are bad websites. If I tether to my phone they all pop up just fine. How do I tur

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ATT Internet Air Latency Issue

Wanted to provide an update on latency and internet air. I previously had ATT Fixed Wireless and it worked satisfactorily. Download speed may have only been 50-60mbps, but latency was 30-40ms. Due to phasing out of ATT Fixed Wireless, I had to switch to ATT Internet Air. I have not moved and the to

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Poor Latency on Internet Air

I was recently forced to switch from ATT fixed wireless to ATT Internet Air. Since I've switched, my latency is horrible!  My old fixed wireless service download and upload speeds hovered at 40Mbps and 10Mbps respectively with an average latency around 60ish ms.  Now, with Internet Air, m

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ATT Air Internet compatibility with Eero extenders.

If I switch to ATT Air internet will my Eero extenders work with this new internet. I currently have ATT internet 50

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Helping Configuring NCM1120D2

Hello, I just got a NCM1120D2 modem for my Internet Air Business 5G connection and I am trying to set up IP passthrough it to a 3rd party router that is directly connected to it. On the web dashboard, I enabled all of the passthrough options under ALG, but I am still not getting a direct passthroug

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Return Equipment

It has been 3 weeks since returning the Internet Air Equipment, but AT&T system still shows non-return status.

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Is there a way for home users to get an Internet Air for Business Gateway?

I was a fixed wireless customer and was migrated to Internet Air. I live in a rural area and my cell signal is challenged.  The fixed wireless had an outside antenna (mine is still there) to achieve a reasonable signal.  The All-Fi hub can't be placed outside and doesn't have external ant

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