1 Message
ATT 5G All-Fi Hub CGW450-400 reboots during speedtest
Hi
I've just got my ATT 5G Internet Air All-Fi Hub CGW450-400. It keeps rebooting whenever I run speedtest using ATT Smart Home Manager app on my Samsung S22 Ultra. (at night room temp ~57 degree F).
Speedtest cannot complete as Wifi6 connection gets lost when the hub resets.
Is that a design issue? Should I return the equipment?
Download speed seems pretty good though ~800M.
ATTHelp
Community Support
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232.9K Messages
9 months ago
Hi @nyi, Thanks for reaching out, we understand that you have concern where the Air All - Fi keeps rebooting. We'll be glad to assist.
To speak with our AT&T Internet air customer service team, please contact us at 800.288.2020. They are available 10am-7pm central, 7 days a week.
If you need any assistance, feel free to write back to us.
Ben - AT&T Community Forum Specialist.
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kdg23
4 Messages
9 months ago
I notice the same issue. The Air Hub will display an orange light and behave as if it's doing a quick reboot.
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ATTHelp
Community Support
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232.9K Messages
9 months ago
Hi @kdg23, we understand that while doing the speed test your All-Fi router is rebooting, and we're here to guide you.
We have a dedicated team for AT&T internet Air, to speak with our AT&T Internet air customer service team, please contact us at 800.288.2020. They are available 10am-7pm central, 7 days a week.
If you need any assistance, feel free to write back to us.
Thank you for contacting AT&T Community Forum.
JennieW, AT&T Community Forum Specialist.
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Metza
1 Message
3 months ago
I’m having this same issue. The gateway looses its broadband connection if you tell it to run a Speedtest. Then I have to restart the broadband connection to immediately recover it or wait a few minutes and the device restarts it. Please fix this bug.
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