Att air e004 on hub

I recently "upgraded" to the att air, but everytime i reboot, reset, or whatever, i end up with the E004 on the hub face. Im sure it could be something on my end but i have no clue

Responses

Accepted Solution

Official Solution

thechef1

Tutor

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484 Messages

10 months ago

Error codes are listed here https://www.att.com/support/article/internet/000092832, not that it is very helpful.

How do I fix Internet Air error codes E004 or E013?

Code meaning

E004: No IP address from network
E013: DNS down

Tips to fix

Restart your All-Fi Hub: Press and release the reset button or unplug your hub and then plug it back in. The restart may take up to five minutes. When the notification light turns off and the clock appears, you’re good to go.
Reset your hub to factory settings: Press the reset button for 10 seconds. The reset may take up to 10 minutes. When the notification light turns off and the clock appears, you’re good to go.

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ATTHelp

Community Support

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232.9K Messages

10 months ago

Hey @snutt11332,

Thanks for reaching out, we'll be glad to assist. To speak with our AT&T Internet air customer service team, please contact us at 800.288.2020. They are available 10am-7pm central, 7 days a week.

Sara, AT&T Community Specialist

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raf_gutierrez

1 Message

10 months ago

i have the same error code.

did you get this resolved? Customer service for me couldn't help and scheduled a call back

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ashnicolegarza

2 Messages

7 months ago

I tried setting up the AT&T air, and elected to send it back and forget it. I spent over an hour on the phone trying to figure it out, then I guess it had something to do with some email link to accept some terms that I hadn’t gotten. They sent it, but by then I had already disconnected the device and reset the old one up. Sounds like I cool idea, though! The box is really neat. Hope it works out for others

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Ayogusto

1 Message

4 months ago

How do you send it back

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ashnicolegarza

2 Messages

4 months ago

I was finally able to get mine working, but you just put it back in the box it came in, bring it to UPS, and they scan it and take it from there. Call AT&T, though. Just to let them know it’s coming

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AT&T Community Forums

snutt11332