2 Messages
ATT Air works fine with MAC, telephone, printer, etc. Connects to each TV but gives error message and no speed
I have tow Samsung TVs; each TV recognized ATT Hub network and password but gives error message that it connects to Wi-fi but not to Internet.
For example, it would - with great delay, get to Netflix or Amazon prime demonstrating, but essentially zero speed...
I thought perhaps Samsung not 5G compatible; but one of the TVs just from last year.
I have turned off old Internet service and the wi-fi connected to it.
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hello RonLibertarian!
Thank you for reaching out to us! We understand that you're facing issue with AT&T Internet Air's connectivity. And we are here to guide you.
As the concern is with the AT&T Internet Air, the best team to assist you is our AT&T Internet Air team.
We recommend that you contact our AT&T Internet Air customer service team at 800.288.2020. They are available from 10am to 7pm Central, 7 business days a week.
Let us know how it goes.
For further assistance, we are always here to help!
Thank you,
Emma, AT&T Community Specialist.
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RonLibertarian
2 Messages
4 months ago
THANK YOU!
Per suggestion, I called ATT support - VERY helpful and somehow RESOLVED. the issue. I don't know how. ATT created guest networkwi-fi network, asked me to on with a different password, then did something, , then ased me to go back to original ATT network/password, nd for each TV, problem was resolved.
So, far the only other challenge:
It's OK that speeds fluctuate a bit ore than I would like, but DL and UL generally good; though latter sometimes goes below 2.
However, I'm concerned that both Friday evenings, speed went down a lot.
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