10 Messages
att giving wrong ip / location
the location on my att air router is saying its in California and im in Texas, because of this i get unplayable ping on servers i play, is there a way to get this back to where its supposed to be? i live 3 hrs from dallas and im getting 100 ms. PLEASE give me a fix i live in a rural area and i used to get 30 ms on dallas, but att air.
my thoughts
Former Employee
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22.5K Messages
6 months ago
You need to call ATT to see if your IP address can be corrected for correct GEO location.
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JohnEdwards42112
10 Messages
6 months ago
whats the number
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my thoughts
Former Employee
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22.5K Messages
6 months ago
From an ATT Help post…
To give you more accurate information on pricing and availability, please contact us at 844.296.7589 to reach out to our AT&T Internet Air Team.
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hi @JohnEdwards42112, we understand your concern, and we're here to guide you in the right direction.
We recommend that you connect with our AT&T Internet Air customer service team at 800.288.2020. They are available 10am-7pm Central, 7 business days a week.
Let us know if this helps. Thank you for contacting the AT&T Community Forums.
JasmineS, AT&T Community Forum Specialist
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oudonna
3 Messages
5 months ago
I’ve called the help line 7 times on my wifi air ip showing Texas not Oklahoma no help. I went to ATT store they called corporate I was told to call help line have my ip changed no one knows how to. HELP
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thechef1
Tutor
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484 Messages
5 months ago
The answer is no. you are stuck with that problem.
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dvdmbln
13 Messages
5 months ago
Yeah, they can’t help.
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