1 Message
Business Internet Air
I am a new bus. Internet Air customer
I am on my second gateway device. Neither device has been able to connect to 5G/4G and customer support is no help.
power is good. WiFi signal is good. 5G/4G lights are blank.
Box is sitting right next to a cell phone with 4 bars so signal availability is not the issue.
Any other suggestions?
ATTHelp
Community Support
•
232.9K Messages
3 months ago
Hello @CA2500! Thank you for contacting AT&T Community Forums! We understand that you're facing issue with AT&T Internet Air's connectivity.
As the concern is with the AT&T Internet Air, the best team to assist you is our AT&T Internet Air team.
We recommend that you contact our AT&T Internet Air customer service team at 800.288.2020. They are available from 10am to 7pm Central, 7 business days a week.
Let us know how it goes.
For further assistance, we are always here to help!
Thank you,
David, AT&T Community Specialist.
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