1 Message
equipment return
On 4-1-24 I returned Air-Internet equipment by UPS . Have a photo of preprinted return label from UPS. ATT tells me there is no way to confirm the equipment arrived because of too many returns! I keep getting threats of if you don't return you will be charged?
Shouldn't ATT be required to advise customer they received the return?
air938
34 Messages
2 months ago
Here is my experience so far when I cancelled AT&T Internet Air at the end of March.
03/31/24 - Received an email from AT&T with the subject "We canceled your order"
03/31/24 - Received an email from AT&T with the subject "Time to return your equipment" containing a barcode with my account information.
04/01/24 - Returned the Gateway and power supply to UPS and was given a UPS Store receipt and a copy of the "AT&T Equipment Return Receipt"
04/01/24 - Received an email from AT&T with the subject "Your equipment was received" and indicated your internet equipment has been received by UPS
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi @air938,
We understand the importance of this, and we're here to help.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Tess, AT&T Community Specialist.
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air938
34 Messages
2 months ago
I was responding to OP and not seeking help.
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