1 Message
i can’t connect my ps5 to internet
it appears
Can't connect to the internet.
Your internet service provider or your router might be preventing your PS5 from connecting to the internet. Make sure you can connect to the internet via the same network as your PS5 by testing the connection using your computer or mobile device. but when i do hotspot it works some know how to solve it ?
Basictechtips
Employee
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39 Messages
4 months ago
Hey there @Oscarrob13
Pretty basic level response to your question here, but I would recommend you download the Smart Home Manager app and check to see if the device pops up as a listed device. I would also check to see if for some reason the router is blocking the ps5 from connecting by checking Here - you can also pause and unpause devices within the app so I would check that tab as well. If for some reason the SHM app is not able to diagnose the problem give us a call at 1-800-288-2020 and ask to speak with the tech team, they have the ability to reset gateway and confirm no specific IP blocks are active.
If nothing else works and the network is active for all other devices, Here is a website with some helpful tips to try and reset the PS5 and get it working again...
Hope this helps,
Hunter
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