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3 Messages
Internet Air in the afternoon
Past approximately 7pm on a daily basis the internet becomes practically unusable. Very high ping, <3mbps download. When I check congestion it says its very low to perfect. The internet will also consistently drop out every 30 minutes or so.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @Campasta,
Thank you for reaching out to us! We understand you are looking for assistance regarding Internet Air. Let's get the help you need!
As this concern is related to Internet Air, we have our dedicated team who can assist you. Please reach them at 800-288-2020 for further assistance.
Feel free to contact us for further queries!
Thank you for contacting AT&T Community Forums,
Tess, AT&T Community Specialist.
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RKCRLR
New Member
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78 Messages
1 month ago
I also have extreme internet slowdown in the evenings. How do you check congestion?
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Campasta
3 Messages
1 month ago
I'm able to check congestion by going to the advanced configuration IP on the back of the All-Fi Hub then going through the settings on there. Can't remember exactly where.
As for AT&T Help, I am working their current support schedule and have been unable to contact them, but I've tried plenty of things including connecting through ethernet and the problems still persist. It has gotten worse if anything to the point where I'm looking into switching providers.
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RKCRLR
New Member
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78 Messages
1 month ago
I use the advanced configuration IP to do internet speed tests, broadband cell status, et. but I don't see an option to check for congestion.
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Campasta
3 Messages
1 month ago
It's under Home Network Status, then scroll down to Wi-Fi congestion.
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RKCRLR
New Member
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78 Messages
1 month ago
Oh, OK. This test is for Wi-Fi congestion. I thought you were referring to checking broadband network internet congestion.
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