2 Messages
NAT type moderate/open on Xbox with All-Fi Wifi
My family and I just recently switched to AT&T services and all of our devices are running efficiently on the All-Fi wifi hub. The only issue I've come across is on my Xbox. I can run multiplayer games fine but can't communicate with my friends in-game. I tested my NAT type and it says open, but occasionally will switch to Moderate. I can run Xbox parties but if I were to attempt to communicate via cross-play, I cannot by any means. I was wondering if there was a way to consistently receive an open NAT type as well as find an alternative to UPnP on the ATT router, as well as find a work-around to the inability to communicate in cross-play games.
JefferMC
ACE - Expert
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36K Messages
4 months ago
1) None of the AT&T Gateways do UPnP.
2) AT&T Internet Air gives your All-Fi Gateway a WAN address in their Private CGNAT space (thus UPnP wouldn't really work anyway).
3) #2 above also means that any other mechanism for improving your "NAT type" (e.g. Port Forwarding, IP Passthrough) will also not work.
4) Included in #2 above is that you cannot even get your own UPnP-supporting router and use it behind the All-Fi Gateway.
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lauren_salazar
2 Messages
4 months ago
So does this mean nothing will resolve my issues? And if so would i have to pay for an entire different network provider??
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi lauren_salazar,
Let's get the help you need.
We recommend contacting our AT&T Internet Air team at 800.288.2020. They are available Monday to Friday 07:00am-09:00pm CT and Saturday-Sunday 08:00am-09:00pm CT.
Thank you for reaching out to Community and Forums.
Rob, AT&T Community specialist.
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JefferMC
ACE - Expert
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36K Messages
4 months ago
One more option that might work would be a router that has a built in VPN client capability; you would bring up the VPN and connect through it, so the VPN end point would become your public IP. Otherwise, I got nothing.
If you call 800-288-2020 and specifically ask for Internet Air help (you need to get to the special group of people set up for that) and they are able to help you (or you figure something else out), please post back and let us know what worked.
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