Contributor
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10 Messages
Switched Cisco receiver for Motorola receiver wired
Switched receiver box on one tv error Client unprovisioned on 99.178.18.6. Cannot fix error so cannot watch Uverse tv on this tv Any ideas?
Contributor
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10 Messages
Switched receiver box on one tv error Client unprovisioned on 99.178.18.6. Cannot fix error so cannot watch Uverse tv on this tv Any ideas?
Accepted Solution
my thoughts
Former Employee
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22.5K Messages
5 months ago
Where did the Motorola box come from?
Was it already provision and working on a different tv in your home on your account?
Receivers have to be setup (provisioned), cannot just place a receiver onto your account.
Then the Motorola is a hardwired receiver requiring connection to the gateway using Ethernet or coax connection.
If connected properly the LINK light on the receiver should be solid on. If off, have no connection.
A service call to troubleshoot and resolve should be $99 for a tech appointment, call 800-288-2020 to schedule.
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Accepted Solution
JefferMC
ACE - Expert
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36K Messages
5 months ago
They probably didn't provision it correctly, or it arrived too soon for the provisioning to complete. One a box tries to connect on an account it's not provisioned for it flags itself as "dirty" and you'll need the tech to come out and get it corrected in the provisioning server.
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Accepted Solution
gr8sho
ACE - Professor
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5.7K Messages
5 months ago
@Jujumamaw
You posted this in Att Internet Air. I assume that’s a mistake and you actually have either DSL or Fiber connection.
(edited)
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Jujumamaw
Contributor
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10 Messages
5 months ago
Att sent me the Motorola receiver to replace their Cisco receiver that stopped powering on. It’s all equipment sent to me by att for their uverse service.
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Jujumamaw
Contributor
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10 Messages
5 months ago
Well they sent it and very aggervating that it will take them almost week to send tech.
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