6 Messages
AT&T Air
I plugged in the device it only displays a clock turn green once then turned off , the app doesn't support Android models , we don't have IOS but we do have an outside antenna and inside one but no where to plug these in on the new router what are we supposed to do ?
ATTHelp
Community Support
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232.9K Messages
16 days ago
Hi @mariamarpossa! We completely understand your concern regarding AT&T Air intermittent service, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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