Contributor
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4 Messages
Disable WiFi on Internet Air 5G gateway
Hi, I would like to disable WiFi on my Internet Air 5G gateway. When I go into the settings I can change the network name and password, but I cannot turn it off. The slider for WiFi Network OK is disabled and can't be moved. I have multiple wifi networks running over a mesh and just use this air 5G connection as a backup and handle all wifi, routing, DHCP, etc., inside my network. I do not want an additional wifi network advertising here.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Thanks for reaching us @WillNiles.
We understand your concern with regard to Internet Air. Let's point you in the right direction.
As this concern is related to Internet Air, we have our dedicated team who can assist you. Please reach our Internet Air team at 800-288-2020 for further assistance.
If you have any other questions, please feel free to reach out to us.
Thank you.
David, AT&T Community Specialist.
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thechef1
Tutor
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484 Messages
1 month ago
Did you click on the "Advanced Settings" link on the Wi-FI page?
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WillNiles
Contributor
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4 Messages
1 month ago
There is no option for advanced settings on these devices. They have exceedingly limited configuration options compared to a normal ATT device.
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @WillNiles,
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Let us know how it goes.
For further assistance we're here to assist you.
Thank you for contacting AT&T Community & Forums!
Jennifer, AT&T Community Specialist.
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