Teacher
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46 Messages
Satisfied with Air
I’m thinking about going to internet air but can find only a few comments from folks that are satisfied. How about it folks, does it work as expected.
Teacher
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46 Messages
I’m thinking about going to internet air but can find only a few comments from folks that are satisfied. How about it folks, does it work as expected.
Accepted Solution
my thoughts
Former Employee
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22.5K Messages
8 months ago
It’s is a relatively new product offering in currently very limited markets.
At the 3rd quarter 2023 statement ATT says has over 25,000 users in 30 markets on ATT AIR in comparison ATT Fixed Wireless with limited 1.1 million addresses in selected areas of 18 states has around 500,000 users per end 2022 report.
Consider ATT AIR is FWA (Fixed Wireless Access) similar to offerings from T-Mobile and Verizon
https://www.lightreading.com/fixed-wireless-access/fwa-captures-90-of-all-new-us-customers-pleasing-around-90-of-them
FWA captures 90% of all new US customers, pleasing around 90% of them
According to new findings, fixed wireless services accounted for 90% of net broadband additions in 2022, compared to 20% of net adds in 2021.
Further, based on new findings from Wolfe Research, it would appear most of those FWA customers are happy with their service. The firm surveyed Facebook's T-Mobile FWA user group, totalling over 15,000 members, in December 2022. Based on the 60 replies it received, 90% said they were mostly satisfied. The firm also found that 42% of respondents previously subscribed to a cable connection, 37% hailed from DSL operators, and 6% previously used fiber. Around 8% had no prior broadband service.
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Accepted Solution
BShof
11 Messages
8 months ago
Aside from Hulu not being happy with the shifting IP address that AT&T Air (and all FWA services from what I hear) have (look for "AT&T Air IP address" in the Forum here), I've been very satisfied with the service. I live out in the boondocks and for a couple of decades only had dialup and satellite internet. 6 years ago we got DSL, and that worked better than the previous services, just not very fast (5 Mbps max). Now with AT&T Air, we have speeds in the 20-50 Mbps range. Not nearly as fast as fiber, but it's MUCH better than anything we've had before.
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gcpowell67
Tutor
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13 Messages
8 months ago
It works ok for me during normal web browsing and downloads most of the time. Havent tried video streaming service so no opinion. It works horribly for multiplayer gaming unless it is very late night or early morning. Ive only spoken to technical support personnel that have no real knowledge of the service and are only "script readers". Brief, but my opinion, hope it helps!
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ATTHelp
Community Support
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232.9K Messages
8 months ago
Welcome to the Community Forums!
Thank You for reaching out to us on Community Forum. We'll be glad to help you out @gcpowell67.
Thank you for your interest in AT&T Internet Air! To give you the most accurate information on pricing and availability, please contact us at 844.296.7589 to reach our AT&T Internet Air team.
We hope this information helps!
AshR, AT&T Community Forum Specialist.
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Legirons
Teacher
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46 Messages
8 months ago
I guess there are no guarantees on how well, if at all, it will work. I keep thinking about the old saying; if it ain’t broke don’t fix it. What I have is working so unless there is a price increase I think I should stay with my att 24mbps copper. AT&T is saying the county I live in should have 100% fiber access in two years.
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my thoughts
Former Employee
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22.5K Messages
8 months ago
@Legirons
care to share where that information for your county is listed that will have fiber within 2 years?
ATT current planned fiber buildout will be completed in (2) years at end 2025 capping off 10 years (2016-2025) to reach 30+ million addresses or 50% of the hardwired 21 state footprint. That is 30+ million with direct fiber option and 30+ million on same service as before fiber was started to be deployed.
Some areas (zip codes) are 80+% fiber, some may even be 90+% but none currently are 100% AFAIK… and that is just a zip code not an entire county. That also means some zip codes are less than 20% fiber if fiber is even offered in the zip code.
My county of 412,000+ has 36 zip codes and 175,000 living units. My county will not even be 50% by end 2025 but the three zip codes for my city should be.
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Legirons
Teacher
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46 Messages
8 months ago
I was told by an AT&T employee, don’t know where he got the information.
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spaceman001
23 Messages
8 months ago
I received my Internet Air for a little more than 2 weeks and I'm very happy. I work full time from home as a software developer so I would notice any glitch that causes any interruption immediately as I'm on the computer at least 9 hours a day and I did not notice any. I'm in California. I got an average of 200-450 Mbps download, but only about 10 Mbps upload. The upload speed is the only thing I don't like as it's just too slow. So far I really like it. It was pretty plug-and-play.
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Legirons
Teacher
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46 Messages
8 months ago
I am surprised at the speed, thought the top was 140 mbps. Even though there is a grace period I don’t want the hassle of canceling if it doesn’t work for me. My iPhone signal shows only two of four vertical bars. The curved upside down horizontal bars are always at four of four. Don’t know what each represents. Air may be the future for anyone that cannot have fiber.
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gcpowell67
Tutor
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13 Messages
8 months ago
@ATTHelp I would love some help! Just please dont send me to 1-800-288-2020. My luck with them in the past has been pretty poor.
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