Unable to Connect Ring Doorbell or Ring Stick Up Cam

Hello @glenpropertiesllc, we're glad to help get your Ring devices reconnected.

Since the resets you've tried to haven't worked we can recommend some other steps:

• Try reconnecting the devices to the network via the Ring app. You can find the steps on Ring's Website.
• Check for interference from other devices near your AT&T Gateway. Some electronics and speakers can interfere with wireless signals if they are too close.

If the above doesn't help, please let us know a few more details:

• What model of AT&T Gateway do you have?
• Are you using any Wi-Fi extenders?
• Are any other devices having trouble connecting?

If you need help with anything else, just let us know. 

Thank you for visiting the AT&T Community Forums.

Irene-AT&T Community Forum Specialist

I am also having problems connecting my Ring doorbell to the ATT Internet Air device.  I tried moving the router right next to the Ring device and no luck.  I also set up the guest network that runs on 2.4 and that did not work.  Everything else hooked up to new network fine but cannot get the Ring to connect.  This is very frustrating as a safety/security issue so do not want to disable ring.  For now I have the DSL line running in tandem and not sure when that will be disabled by ATT.  PLEASE HELP.

What model of Ring do you have?   Older versions don't support WIFI 6, I believe you need Ring version 3.   Try setting up guest WIFI and putting the doorbell on it, that uses 2.4 GHz WIFI instead of 5 GHz WIFI.

Hi John - I believe I had a Ring 2.  I did try connecting on the guest network but that did not help.  I figured it was not worth anymore headache (I messed with it for at least a couple of hours) so just bought an Arlo doorbell which connected immediately.  The newer version of Ring would have most likely connected easily but Arlo was on sale and got very good ratings. 

I am happy with the increased performance of the Internet Air home network so just a shame that folks including me are having connectivity issues with Ring.  Everything else in my house including printers connected fine.  I would advise ATT to provide more instructions with the equipment as far as what will happen with the DSL account and how to return the old equipment.  I also ordered the extender which was unnecessary so returned that also.  Most households would not need one as I live in a pretty average 2 story house and network strong all over.

I feel your pain because I also had the same thing happen because I had an older Ring doorbell but bit the bullet an got a Ring 3 which is working good with Internet Air.  Now if the Live TV streaming issue can get fixed I'll be happy.

Here is the Fix!  I have a ring camera version one and it would not connect to the ATT All-FI Hub with ATT Internet Air.  The resolution is to do the following:

• login to the ATT Smarthome app
• click on WiFi symbol at the bottom
• scroll down to Wi-Fi Equipment and click on All-Fi Hub
• click on Advanced Settings (this will open a browser to your router settings page)
• click on "Home Network" on the top bar
• click on IPv6 (it will request the device access code, this can be found on the label on your All-Fi hub)
• after authenticating toggle IPv6 to the off position and save changes

Once this above steps are complete repeart the change wireless network steps found on the Ring Support site and your early version ring cameras should then be able to connect to your All-Fi Hub.  This worked well for me as the old cameras don't like the IPv6 stack running on the router.

I purchased the Ring 3 and still could not connect to Air. We had similar issues with Hulu; it kept thinking we were in southern CA and we are in northern. Hulu was able to help on this. There doesn't seem to be anything to fix the Ring issue.

I have two 1st generation doorbells and a floodlight cam wired pro.

When we got  ATT Air nothing worked.  I set up a guest network and attempted to hook my existing devices to that.  Still nothing worked.

i called Ring and support and they had me set up each device from scratch.  

Everything works now.