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5268AC unreachable after reset
There seemed to have been an outage in my area yesterday and after several hours i began to troubleshoot. The 5268ac router during the outage would still show power broadband and i think also service lights all in green. After unplugging the router for a while to no avail i also unplugged the ONT outside for a few minutes and used the reset switch. After that i have no more lights in the gateway lit up except power. The ONT lights are all good with power PON and data lights all solid colors. I tried to access my browser gateway at the 192.168.1.x address but google just gives me ERR_ADDRESS_UNREACHABLE, however going to 169.254.x.x gives me the different error ERR_CONNECTION_REFUSED. Not sure what i can do from this point.
ATTHelp
Community Support
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232.9K Messages
9 days ago
Hi @Duskdragon! We completely understand your concern regarding the router issue, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Rob, AT&T Community Specialist.
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