AT&T Community Forums

Return of equipment

I went to the advance parts store (where there is a UPS service station) to return the equipment and they asked me for the barcode but I don't have it. Today is the last day to return, please help me, I cannot pay the 150 dollar fee

Responses

Accepted Solution

Official Solution

gr8sho

ACE - Professor

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5.7K Messages

24 days ago

UPS will scan the barcode of the device or devices you are returning. That’s how it’s known what Att is going to take back.

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ATTHelp

Community Support

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232.9K Messages

24 days ago

Hi @Adriana55

We understand your concern. Let's get the help you need.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page- https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.

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