AT&T Community Forums

Router problem

Hello, i am having a router problem wherein the router can turn on and was able to connect to the internet fine since this morning and everday prior. However, i was trying to setup a wifi extender and now i cant even get the regular internet to connect to. Looking at the router, only the power button light is on everything else is off.

Responses

ATTHelp

Community Support

•

232.9K Messages

2 months ago

Hi @JballinR! Thank you for reaching out to us! We understand that you're facing issue with your internet connection. We hear you, and are happy to assist you.

Please visit our website to check for an internet outage. Enter the zip code and required details to get to know more details about the outage.

Sign up for updates about your outage, and we’ll also let you know when it’s over. Here’s how:

Sign in to att.com/outages.
Select Get text updates now. (You’ll only get alerts for this outage, not future ones.)

If you can't connect to the internet and there’s not an outage, a system restart may get you going again. Press and release the power button on your Wi-Fi gateway, All-Fi Hub, or modem. Or, you can unplug your equipment and then plug it back in.
The restart can take up to five minutes and affects all services that use your internet including phone and TV.

For more information please visit our website about check for internet outages.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums!

Nate, AT&T Community Specialist.

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