Contributor
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2 Messages
Uverse Downstream speed upgrade?
I'm upgrading from 45mbps to 75mbps...
I received my confirmation numbers and order numbers etc., and its showing an install date of January 4, 2016.
My question is, why doesn't it just UPGRADE my speed? Why does a tech have to come out to my house for a speed upgrade? Is there a differnt Gateway modem required from 45 to 75?
Thanks.
Accepted Solution
Official Solution
mibrnsurg
Expert
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20.4K Messages
9 years ago
It's more than just pair bonding, tech has to come and make sure everything is working properly.
IIRC, they put a special device on the line to cancel out any noise on the DSLline. This makes the higher speed possible. 😉
Chris
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browndk26
ACE - Professor
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5.9K Messages
9 years ago
You might want to call and see if you have to be home. The install date may just be the day a tech has to make changes somewhere (crossbox) to upgrade your speed. What RG do you have now?
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Korrak
Contributor
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2 Messages
9 years ago
Sorry for super late reply...
Yeah, I'm using a NVG589 Residentail Gateway, Its in passthrough mode to my N900 Netgear Router (which I prefer using for network management).
Mostly, I wanted to know if a new modem was required for upgrading to 75mbps... After doing a little bit of reading I have discovered that the 75mbps service uses a NVG599 Residential Gateway.
Guess this means I'll have to tear the cables to my RG out of the wall so they can swap out for the new modem...
Thanks guys.
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