AT&T Community Forums

Why is att fiber 1000 only giving me 50mbps & tech can't fix it?

I had comcast for years and hated it due to spotty service. It was always dropping out and slow. Last month I switched to att fiber 1000 and recently noticed it was super slow. I had a tech spend 2.5 hours in my home today and he could not figure out the issue. Here's a photo of him sitting next to the att ONT and the att BGW210 that is literally 4 feet from my computer and notice the 48mbps test on the computer?

He says the modem is getting almost 1 GB but can't explain why my computer just 4 feet away isn't even getting 50mbps.

WHY ATT????? I'm paying $80 a month for less than 50mbps?!!!! picture of speed test

Responses

Accepted Solution

Official Solution

Xponder

Employee

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281 Messages

5 years ago

The following thread may be useful then https://forums.att.com/t5/AT-T-Fiber-Equipment/AT-amp-T-Fiber-1000-mbps-Slow-Speed-Troubleshooting-From-AT-amp/m-p/4966598#M1454

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Xponder

Employee

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281 Messages

5 years ago

I had a similar issue and on my pc I went to network connection settings and turned off IPV6 (unchecked it)and it fixed it.

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biugbusa1

Tutor

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9 Messages

5 years ago

I just tried that and it changed nothing.

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biugbusa1

Tutor

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9 Messages

5 years ago

I just cancelled my $80/ month at&t fiber 1000 internet and am going back to comcast for $30/month. At least their speeds are as advertised. ATT this was such a waste of time. Thanks for nothing.

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BluTheBear

1 Message

17 days ago

I just got fooled into paying $80 a month for the 1 GB and the maximum speed I'm getting is something like 50 mb a second it is pathetic ... Yes it's true I got full speed ahead with Comcast and I might just get a Comcast prepaid plan this is ridiculous I went through a lot to get the installation there were three or four appointments... If you include the amount of time on chat basically four appointments... This is totally disappointing and bizarre! Just totally false advertising...

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