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Devillecards's profile

1 Message

Sunday, June 23rd, 2024 10:38 AM

WiFi outage

My internet went out at 1:44 pm yesterday, AT&T said there was an outage in the area and it would be back up at 12 midnight, I checked the map it wasn’t a large area of outage so I figured it would come back sooner, I was sadly mistaken, 12 am comes and go and they change it to 3 am, that comes and goes and then they said 6 am, it is now 6:19 and they changed it again to it’s going to be another 24 hours, that’s crazy. I have twin sons with Autism and this is very stressful for them, they can’t watch tv or use any of their devices, I told them AT&T said it would be back up when they got up the next morning so that helped a little, but now I know that was a lie to just keep people from calling and asking questions, who knows when it will be back on I don’t believe anything they say. I have had nothing but problems with my WiFi since starting with AT&T, weak signals, service going out all the time. I’m going to look elsewhere for my internet, this is absolutely ridiculous.

Community Support

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232.9K Messages

5 days ago

Hi @Devillecards! We completely understand your concern regarding service outage, and would like to help. Let's get the assistance you require.

 

You can sign in to get the latest info about outages affecting your AT&T services and enter your address. 

 

Please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

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