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Contributor
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1 Message
Arris NVG589 - No connections are available, windows 8.1
was there a recent update to the ARRIS NVG589's software? I ask this because all of a sudden my mothers computer cannot connect to the wifi. I looked at the device manager and it stated that the drivers were bad. So that means they were no longer compatible with the 589? IDK. I tried clearing the drivers and looking for new ones but I could not find them on ARRIS' website as they dont list the 589 under their troubleshooting/driver search. could it go by another name? I saw someone mention a motoroal 589 once. any advice?
mibrnsurg
Expert
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20.4K Messages
9 years ago
@andyr421 Bad drivers are in the computer. Some users have to upgrade the computer wireless drivers to connect.![Smiley Surprised Smiley Surprised](https://prod-content-care-community-cdn.sprinklr.com/d80f176d-2bd5-487b-b539-b24b3ede5ed6/communityasset-1bf65cf7-f2e2-43d5-af59-b3fcc72cec16-843465895)
Chris
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pedrochin
Guru
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638 Messages
9 years ago
You're looking for the drivers for the wireless adapter in the computer. Does the computer have an ethernet adapter? - you can connect to your gateway with an ethernet cable to search the Internet for the drivers you need.
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