3 Messages
ATT now CANCELS your email accounts upon moving internet service to another provider
Beware that ATT will now inactivate your ATT email accounts when you cancel your internet service. I've been a long standing ATT customer with DSL internet for over 20 years. I had email accounts using the sbcglobal.net and att.net domain that I've had since setting up my account many years ago. Due to inability to provide faster internet service for streaming I've had to move away from the ATT DSL service. Two weeks after canceling my internet I find my email accounts can no longer be accessed! Apparently this change is fairly recent as when searching online you will find many references that ATT allows you to keep email accounts even when changing service. NOT TRUE ANY LONGER.
ATT internet customer service told me there is nothing they can do and provided me a number to call who "may be able to help" The number (877-267-2859) rings busy and no one ever picks up. Sad that they are discontinuing email accounts with no forewarning to the customer. I had emails I would have saved or forwarded to a new service had I known. Be sure you do before cancelling your internet if you use ATT email!!
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hello @gebharms,
Thank you for reaching out to us!
We understand your concern! Let's get the help you need, and point you in the right direction.
To answer your question, Yes you can keep your email account. The email becomes a free email.
Note that your account must be good standing and with free email, you won't be able to create subaccounts.
We suggest that you view this article to get tips on how to keep your email address even if you cancel your AT&T account. Even after you have switched the service provider.
Let us know if you need anything else!
Thank you.
Mike, AT&T Community Specialist.
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gebharms
3 Messages
4 months ago
That would be helpful if I were able to access my ATT account with my member ID which has also been deactivated. The suggestion says to access your profile which I can no longer do.....
To Unmerge the account, follow the steps below.
When I try to log into myATT all I get is the following message
Something's gone wrong
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @gebharms,
We understand that you want to reactivate your account, and want to retrieve your email account. We're here to help you. After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for contacting us on AT&T Community Forums!
Jennifer, AT&T Community Specialist.
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gebharms
3 Messages
4 months ago
The contact page requires me to "sign in" which I'm unable to do as my account is deactivated. Chat on the pages takes me to a virtual assistant which doesn't help. 877-267-2859 was a number I was given that only gets me a busy signal. How do a reach a live person who can assist as all these means are not successful.
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