Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help with your equipment?
RBJ116's profile

Tutor

 • 

4 Messages

Thursday, October 27th, 2016 3:29 PM

AT&T U-verse wireless and ethernet suddenly extremely slow download and upload

Just this morning, the internet at our house has slowed to a crawl. Speed Tests show as low as 0.2 Mbps, and a software download has stopped several times. What's going on?

Professor

 • 

2.2K Messages

8 years ago

Step one - power cycle the AT&T provided equipment

 

If that does not resolve the issue than use the MyATT app on your smartphone to test your AT&T service. Should there be an issue that is discovered by the app or you don't want to use the app, call 800-288-2020 for service.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.