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Can't create profiles for devices connected to wifi
I'm attempting to follow these instructions (https://www.att.com/support/article/u-verse-high-speed-internet/KM1336815/) to create a profile so I can get content moderation working on my network, but it just doesn't seem to work.
I can hit the + button, add a profile name, select the applicable devices, and hit save. When I do that, a "All set! Your new profile is ready to use." message appears. When I hit the "got it" button, I am redirected to the My Devices page (https://www.att.com/support/internet/home/connected-devices), it reloads for a second, and then shows me that I have no profiles. Any recommendations?
I've checked on my router settings under Firewall -> Security Options, and I have the Parental Controls Status and Home Network Security options enabled, so that shouldn't be the problem. Any ideas?
ATTHelp
Community Support
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232.9K Messages
2 months ago
Hey @Codetoad, we understand that you’re trying to create profile for devices connected to Wi-Fi, let’s walk you through the right path.
Go to Smart Home Manager. Select Network, then Connected Devices. In Profiles: Choose the + sign to create a new profile, then enter a name. Select the profile where you want to add devices. Choose devices from the available list. Select Save.
Since you have already gone through set content controls with Smart Home Manager.
It looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for reaching out on AT&T Community & Forums.
Bruce, AT&T Community Specialist
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