Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help with your equipment?
Austin_Baker's profile

Contributor

 • 

1 Message

Thursday, June 29th, 2017 3:57 AM

Getting 1/4 of Gigabit Speeds

I have a modest IT background and recently installed my home with a Velop router system. I have gigabit service and have the Arris NVG599 gateway. I have conducted speed tests on my Velop system which measures the raw speed from the gateway (606 Mbps at best; <550 at worst) and with the original router that came when we got U-Verse (same speed). The best signal I have ever gotten wirelessly on the Velop is 340 Mbps when my AC device is literally inches from the actual router. How can I (a) get as close to gigabit as possible wired and (b) provision my router to broadcast as close to ~80% of that signal as possible? 

 

Also, I do not have any other devices hardwired into the gateway and the wireless speed will often drop its max to sub 200 Mbps after a few minutes.

 

Thanks!

 

P.S. I have already restarted the gateway, put the gateway in bridge mode (made no difference), and factory reset the gateway.

Community Support

 • 

232.9K Messages

7 years ago

Hi,

 

Can you tell us what speeds you receive on the AT&T router with the wireless disabled and only 1 wired device directly connected ( please make sure your router is disconnected as well as any other device to the AT&T router). 

 

-ATTU-verseCare 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.