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My at&t prepaid wifi device is telling me to sign into network after I made a payment for more data what do I do? Please help!

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ATTHelp

Community Support

•

232.9K Messages

4 months ago

Hello @Shooky5, we hear you and would like to help you with your concern.

Let's take a look at this

We have a couple of questions for you...

Have you tried any other devices? If so, what is the result?
Is the phone saying it's connected but doesn't have internet?
Do you notice this more in a particular room or area of the house?

You have mentioned that you reset your phone, you might also attempt to reset your router as well.

Let us know!

Jesssica D, AT&T Community Service.

0

Shooky5

3 Messages

4 months ago

It's a at&t Hotspot turbo prepaid bevice it ran out of data so I made a payment for more data & the device is telling me to sign into network when I click on that it tells me there is no data

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Shooky5

3 Messages

4 months ago

When I called customer support they told me I needed a 4 digit code they never gave me one at Walmart where I purchased it

0

Shooky5

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ATTHelp

Shooky5

Shooky5

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