Contributor
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2 Messages
Offshore customer support
I usually don't put comments in forums or make my thoughts public, but after Friday's (9/4/2015), I'm very dissatisfied with ATT offshore customer service. They are unsympathetic, they don't understand my problem, they have no idea that a $10 compensation is not something to boast about. I spent more than 4 hours of my personal time calling and trouble shooting why my internet/TV was down and all I was told was that it will be back up within 24 hours. The problem was not resolved within 24 hours.
ATT "advance tech support" (offshore) were very condescending and confrontational.
All these issuse came after I renewed my service. Talk about a bad decision...
JohninFL
Scholar
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289 Messages
9 years ago
Did you ask to speak to a rep in the USA? I won't talk to offshore agents because they don't know what they are doing. They strike me as script readers who are just there to handle overflow call from the USA and collect a pay check.
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Keycard003
Contributor
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2 Messages
9 years ago
seemed very wasteful (time/money/frustration).
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jsskcs26
Contributor
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1 Message
8 years ago
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