1 Message
Outage since 5/17/24
I spoke with a rep regarding this issue on 5/18/24 and confirmed that there was an outage present that was estimated to last 5/20 5AM EDT.
I didn't mind having no internet over the weekend but if this continues, it'll affect my household as we still have students.
Even getting 3 bars of 4G LTE inside the house is a lucky break.
ATTHelp
Community Support
•
232.9K Messages
1 month ago
Hi @ConcernedAboutThings,
We completely understand your concern regarding internet service, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.
0
0
MikeAcree
1 Message
1 month ago
Same thing in my area. We've had an outage since 5/15 as well. Everyday when I log into my account for an update on the outage, it says it should be fixed on that day by a certain time. But it doesn't get fixed and the site just updates the day it says it will be fixed to correspond with that day. I logged in Wednesday and it says it will be fixed by Wednesday. I logged in Thursday and it says it will be fixed by Thursday. Etc. It's super frustrating after so many days.
0
0
ATTHelp
Community Support
•
232.9K Messages
1 month ago
Thanks for reaching us @MikeAcree.
It’s frustrating when service disruptions persist longer than expected. Let's get the info you require.
Please note, our team do not have time frames for when an outage will be resolved. However, we will work as quickly as possible to resolve it.
In the meantime, we recommend that you use our Troubleshoot & resolved tool, where you can sign in for faster troubleshooting, diagnostics and get the real time updates on issues in your area.
We appreciate your patience. If you have any other questions, please fel free to write back to us.
Thank you.
David, AT&T Community Specialist.
0
0
Pogo113
1 Message
22 days ago
I'm in Florida, we have had an outage since May 20 and gone back to getting zero updates on the app. No internet for 3 weeks, and the company is nearly useless with the zero updates. Getting really tired of empty apologies and hollow dates "you'll be back online by 6/6 at 6pm." Here we are at 6/10, and that's about the 4th time frame that's failed.
0
0