Tutor
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6 Messages
Pixelation and slow Internet performance
The ATT guys dug up my next-door neighbor's yard a couple of weeks ago and since then I've had intermittent outages where the Internet crawls and TV pixelates. Called tech support several times and eventually they said I needed a new gateway. Got the new gateway, installed it 9 days ago and I'm still having problems.
Here is a screenprint from UV Realtime and it's not pretty unless you are fond of reds and yellows.
The guys digging up my neighbors yard may just be a coincidence but our connection had worked beautifully for a couple of years and we haven't changed anything in the house. I work from home so I really notice when it's not working correctly.
Can you help…?
Thanks, John
Darknessrise
Professor
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2.4K Messages
10 years ago
What does the stat/bitloading page of UV Realtime look like? You probably need a technician out.
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jphe1ps2630
Tutor
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6 Messages
10 years ago
Here's the bitloading screenprint.
Anything else needed…?
Thanks, John
1 Attachment
Bitloading-2014-12-07-12-23-14.png
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mibrnsurg
Expert
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20.4K Messages
10 years ago
The IP Profile screenshot would be helpful too, but you're getting errors up the wazoo. Call 1-800-288-2020 and have them check the line, might do it automatically. 😉
Chris
__________________________________________________________
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I Call It Like I See It, Simply a U-verse user, nothing more
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jphe1ps2630
Tutor
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6 Messages
10 years ago
Here's the IP/Profile info.
1 Attachment
Stats-2014-12-07-12-34-29.png
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi jphe1ps2630,
I'm sorry about the picture freezing with your TV. If you have not received help yet, please send us your account number and contact details to ATTU-verseCare to begin testing further and help you make the arrangements needed to resolve the issues with your service.
SadathCS
ATTU-verseCare
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jphe1ps2630
Tutor
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6 Messages
10 years ago
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jphe1ps2630
Tutor
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6 Messages
10 years ago
Problem solved! AT&T sent a technician out and he found that some connector in the box outside the house needed to be swapped out. It's working beautifully now.
Thanks! John
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